Terms & Conditions

1. About us

This website is operated by Flower Galleria (By Bob Enterprises), 13 A, Sector A, Sector A Phase 5, DHA, Lahore 54000, Lahore, Pakistan. By placing an order on this website, on WhatsApp or by phone, you agree to these terms. You can contact us at flowergalleriaofficial@gmail.com or +92 339 0009413.

2. Products and availability

We sell fresh, hand-made floral products. Because flowers are natural and seasonal, the exact shade or a particular stem may occasionally be unavailable. When that happens we substitute with flowers of equal or higher value and the same overall look, and for major changes we contact you first.

Product photos on the website are of our own arrangements, but every hand-tied piece is slightly unique.

3. Orders and pricing

All prices are in Pakistani Rupees (PKR) and include the product only; delivery is charged separately at checkout. An order is confirmed once payment is received or verified.

Delivery is a flat Rs. 499 across standard Lahore areas, Rs. 1000 for outlying societies on custom-built bouquets, and free if you collect from the shop. See our Delivery page for the full area list.

Orders placed before 8 PM can be delivered the same day; orders after the cut-off are scheduled for the next day or your chosen date.

4. Payment

We accept bank transfer, JazzCash and EasyPaisa. For bank transfers, orders are prepared once the transfer is confirmed. Payment screenshots can be shared with us on WhatsApp for faster confirmation.

We never ask for your card PIN, wallet PIN or online banking password. Never share those with anyone claiming to be us.

5. Delivery

Please make sure the recipient's address and phone number are correct and that someone is available to receive the order. If the recipient is unreachable, we will call you and attempt redelivery; a second delivery attempt may carry an additional delivery charge.

Delivery time slots are estimates. Traffic, weather and events in Lahore can occasionally cause delays — we always keep you updated on WhatsApp.

6. Cancellations, refunds and returns

Fresh flowers are perishable and made to order. Our Refund Policy explains when cancellations, replacements and refunds apply — please read it before ordering.

7. Your responsibilities

You agree to provide accurate order information, to use the website lawfully, and not to misuse the website or attempt to disrupt it.

8. Liability

Our liability for any order is limited to the amount you paid for that order. We are not responsible for indirect losses (for example a missed surprise) caused by events outside our reasonable control.

9. Changes to these terms

We may update these terms from time to time; the version on this page applies to new orders. Last updated October 2026.