Return & Refund Policy

1. Fresh flowers are perishable

Every arrangement is made fresh to order, so we cannot accept returns of fresh flowers simply because you changed your mind. But if something is genuinely wrong, we will always make it right.

2. Damaged or incorrect orders

If your flowers arrive damaged, wilted or noticeably different from what you ordered, message us on WhatsApp at +92 339 0009413 within 24 hours of delivery with a photo of what you received.

Once we confirm the issue, you can choose a free replacement (redelivered as soon as possible) or a full refund of the product price.

3. Non-delivery

If we are unable to deliver your order at all (for example the address was unreachable and we could not rearrange), you receive a full refund including the delivery fee.

If a delivery fails because the address or phone number given to us was incorrect, or nobody could receive the order, we will contact you to rearrange. In that case the order is not refundable, but we will redeliver once at a reduced redelivery charge.

4. Cancellations

You can cancel any order for a full refund before it leaves our shop for delivery. Once the rider has been dispatched, the order cannot be cancelled because the flowers have already been made and sent.

For custom-built bouquets (made through the Customise Your Own Bouquet studio), cancellations are only possible before our florists start making the arrangement. Same-day orders are often made within the hour, so please contact us as quickly as possible.

5. Non-perishable items

Non-perishable items such as perfumes, stuff toys and chocolate boxes can be returned unused and unopened within 3 days of delivery for an exchange or refund. Opened or used items cannot be returned for hygiene reasons.

6. How refunds are paid

Approved refunds are sent back through the same method you paid with — bank transfer, JazzCash or EasyPaisa — within 3 to 5 working days of approval. We will confirm by WhatsApp once the refund has been sent.

7. How to request a refund

Message us on WhatsApp at +92 339 0009413 or email flowergalleriaofficial@gmail.com with your order number, a photo (if the item was damaged), and whether you would prefer a replacement or a refund. We respond within a few hours during opening hours (11 AM – 11:30 PM (Daily)).